Frequently Asked Questions

Q. Can I still order an item that is no longer online?
A. Maybe, please ask!

Q. Do you offer Gift Certificates?
A. YES!!! Click on the link above titled "Gifts". If you don't see the amount you are interested in, please let us know.

Q. What is your return policy?
A. Click here for more details.

Q. How do I care for my bag?
A. See Care Instructions.

AVAILABILITY

In stock merchandise is processed and shipped within 2 - 7 business days, unless noted otherwise.

All designs are handcrafted in the USA. Our collections are made locally by fine craftsmen in Chicago, IL. To provide this level of craftsmanship, please know that each original design is still made in small quantities...you will NOT be buying one of a thousand made overseas!

Note: Auntie B diaper bags are on hold and will be getting a re-design. However, our new EDIE carry-all tote can double as a baby bag.

SHIPPING POLICY

We ship USPS Priority Mail to destinations within the United States. Priority Mail shipments should reach you within 2-3 business days.

Shipping rates for the Continental US are as follows:
(please note that shipping rates are based on regular price)

$ 5.50 for orders between $0.01 - $38.99
$ 8.50 for orders between $39.00 - $74.99
$ 10.00 for orders between $75.00 - $136.49
$ 11.50 for orders between $136.50 - $217.49
$ 15.00 for orders over $217.50

If you require expedited shipping, or would like to ship outside the continental US, please contact us for shipping rates and to make arrangements.

SALES TAX

Brynn Capella Handbags and Accessories collects sales tax on all orders shipped within the state of Illinois (9.25%).

ORDERING

Brynn Capella Handbags and Accessories uses PayPal to process orders. PayPal allows you to pay for your purchases with any major credit card or through your checking account.

If you would like to pay by check or money order, please email us to make arrangements.

PRIVACY

Brynn Capella Handbags and Accessories respects your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, traded, rented, or otherwise transmitted to a third party period. PayPal also takes your security and privacy very seriously. Please read their policies, as they are a separately maintained site.